Ombudsman Program
The American Red Cross of the Mohawk Valley in partnership with the Office for the Aging, has established the Ombudsman Program for Herkimer and Oneida Counties.

A volunteer Ombudsman has to successfully complete thirty-six hours of classroom and field work. After completion of the course, Ombudsmen use their time in long term care facilities getting to know residents, staff, and administration. By getting to know the people involved, it is easier for the Ombudsman to recognize and deal with potential problems.

This Red Cross advocacy program is about assuring the highest quality of care for residents of long term care facilities. An ombudsman is a highly trained and certified volunteer who acts as a liaison between residents and staff of nursing homes.

Ombudsman volunteers perform their work by:
• Mediating conflicts between residents, their families and staff to solve problems
• Investigating complaints and making appropriate referrals
• Monitoring facilities to insure that all state and federal laws are being followed
• Educating residents, family members and staff about resident's rights and available resources

“Serving as an Ombudsman can be a very rewarding and valuable experience.” said Jeff Parker, Elder Services Coordinator. “The residents of long term care facilities frequently are unable to speak up for themselves and don’t always have anyone available to speak on their behalf. The Ombudsman fills this very critical role”

Anyone interested in signing up for the training or with further questions can contact Jeff Parker at 733-4666 ext. 205.

Helpful Links and Numbers

The New York State Ombudsman Hotline: 1-800- 342-9871

Patient Care Hotline to report physical abuse, mistreatment, or neglect:
1-888- 201-4563

For Nursing Home Information: www.health.state.ny.us